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Treating Customers Fairly Course

Individual cost: Price: £29.99(including 20 % tax)


Treating Customers Fairly refers to the FSA's regulations regarding the fair treatment of consumers. This Elearning course looks at what exactly TCF is, and the consequences for businesses not meeting the TCF Consumer Outcomes.

Treating Customers Fairly

Treating Customers Fairly or TCS are a set of rules and guidelines set out by the FSA.  Treating customers fairly and being professional is obviously very important – so it’s equally important that companies provide training for employees and potential employees to ensure that they will be able to do their job properly. This is a great online eLearning course, providing an effective learning service that helps people get to grips with ideas behind being great at customer service.

This online eLearning course covers everything you need to know in just 40 minutes. The course looks at helping people to take a practical and real world approach to understanding treating customers fairly. This helps those who work in a financial business, and allows them to start understanding guidelines that help then effectively deal with complaints and problems brought up by customers.

The course will look at the role of the Financial Services Authority and the enforcement of TCF, as well as the six consumer outcomes and how they can impact a business every day.

The two other modules included on the online learning course look at how treating customers fairly is central to maintaining a trusting relationship between business and customer, as well as penalties that can occur is a company or employee fails to treat customers fairly.

This course looks at all the essential information for customer service staff and other employees who work with customers. It can act as an initial guide or as a ‘refresher’ for employees that may have been working for you for a significant period of time.

So if you’re looking for a simple way to help improve the performance of employees, or you just want to make sure that they’re up to scratch, then don’t hesitate to make use of this great online course. Users soon get to grips with new concepts, and current employees can quickly refresh their memory.


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Course Details

Course Details: ELearning
Length in Minutes    40 minutes
Language    English
Number of Modules    1
Qualification None
Course Prerequisites    None
Browser Compatibility    All Browsers
Android Compatible    2.2 and higher
iPad Compatible    No
iPhone Compatible    No
PC Compatible    Yes
Licence Period    6 Months

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