Home > Customer Service > Quality in Practice

Quality in Practice Course

Individual cost: Price: £29.99(including 20 % tax)


This course will help ensure that your Quality Action Plan will become invaluable for improving quality in your organisation.

Quality in Practice

Sometimes it isn’t enough to have an idea in your head because it may never become fully formed enough for you to do anything about it. Often it is necessary to take that idea and develop it into a more concrete plan. If you have been thinking about ways in which you can improve your business, then it is time for you to make a Quality Action Plan.

Quality in Action is an online course that has been designed to teach you how to create your own Quality Action Plan. You will be able to make a precise statement about your customers’ needs; a step by step plan for satisfying those needs; a way of measuring performance; and conform to the plan, with the very positive result of improved quality for your business.

There are five modules to this e-learning course, and they are: Quality Matters; Identify Requirements; Satisfy Requirements; Conform and Improve; and The Future.

Upon completion of Quality in Action, you will have the knowledge and the skills to be able to define the key concepts of quality; refute some of the myths surrounding it; relate quality issues to your own work experience; understand what’s required for a successful quality initiative; use a systematic approach for improving quality in your immediate area of work; and define some typical quality pitfalls.

It will take you 90 minutes to complete Quality in Action, and you have a choice of where you would like to access it from – such as your iPad, iPhone or PC.

There is no need for any particular qualifications before embarking on Quality in Action, nor do you need to need any prior experience of the subject.


Our comments box is a great way for you to view other peoples' feedback about products on TrainingCourse.com, and add your own.

Course Reviews

There are yet no reviews for this course.
You must have purchased this course in order to review it.

Course Details

Course Details: ELearning
Length in Minutes    90 minutes
Language    English
Number of Modules    5
Qualification None
Course Prerequisites    None
Browser Compatibility    All Browsers
Android Compatible    2.2 and higher
iPad Compatible    Yes
iPhone Compatible    Yes
PC Compatible    Yes
Licence Period    6 Months

Follow Twitter
server v2.0