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Putting Customers First Course

Individual cost: Price: £29.99(including 20 % tax)


Learn why you must care for your customers. In today's business environment there's often little to choose between one organisation's products/services and another's.

Putting Customers First

Unless your business is totally unique, there are going to be lots more organisations doing exactly the same as you are, so how do you makes sure that you stand out from the crowd? The answer is by making your customer service second to none. Without customers, your business would be going nowhere fast, so it is absolutely imperative that you make sure that yours keep coming back.

The beauty of excellent customer service is that those customers will be so delighted by it that they won’t hesitate to tell other people about it, which is a sure fire way of making sure that you get new customers. Putting Customers First is an e-learning course that will help to make sure that your customers only ever have positive feelings about your business.

There are four modules to this e-learning course, and they are: Why Put the Customer First?; Moments of Truth; Satisfying Customer Needs; and That’s all Very Well, But. After each module, you will be presented with a short test so that you can check your understanding and reinforce your learning. Upon completion of the course, you will be able to take a full course test, which will reveal any gaps in your learning so that you can revisit any parts of the course if necessary.

Once you have finished Putting Customers First, you will have the knowledge and the skills to be able to explain the importance of effective customer service; state the benefits of good customer service for the customer, you, and the organisation; define the importance of ‘Moments of Truth’; identify stated and unstated needs; ensure your actions satisfy the customer’s needs; and explain what is meant by customer satisfaction.

It takes 90 minutes to complete this e-learning course, and it is accessible on your iPad, iPhone and from your PC with a modern web browser.


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Course Details

Course Details: ELearning
Length in Minutes    90 minutes
Language    English
Number of Modules    4
Qualification None
Course Prerequisites    None
Browser Compatibility    All Browsers
Android Compatible    2.2 and higher
iPad Compatible    Yes
iPhone Compatible    Yes
PC Compatible    Yes
Licence Period    6 Months

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