Industry News

Anyone who has been in the world of work for any length of time will know that the move into management is one of the biggest steps you can take in your career. Moving from being a member of a team to leading one, or even just being responsible for one member of staff, can make a huge difference to the way you work. When you are at the bottom of a management structure, your responsibilities are relatively simple. But as soon as you take on the extra responsibility of managing, you need to use a whole new set of skills.

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We all sometimes have that Sunday-night feeling, when the weekend seems to have whizzed past in comparison to the working week which seems to lumber along at a snail's pace. Monday morning does nothing to make the feeling any better, bringing as it does the reminder that you still have to finish all the tasks that you put off on Friday alongside a number of new items which need your attention. For most people, this feeling doesn't last and can be shaken off once the project you are working on comes to an end or when you come across a new challenge which reminds you of why you are in the role you have chosen.

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It’s still common for some people to hold the view that effective learning can only be achieved through traditional learning scenarios, i.e. in a classroom.

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Responsible employers have a duty of care to their workforce, not just to ensure that they provide a safe working environment, but to make sure they give their staff the necessary training to do their jobs without risk to their health and safety or that of their co-workers or visitors to the workplace. Manual handling training is one of the most important ways you can give your staff the tools to perform their duties without injuring themselves or anyone else. It's not just a matter of protecting your workforce from harm, but also of protecting yourself from the financial implications of a law suit or even just extended sick pay for anyone who is unable to work due to a serious injury.

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The level of customer service that you offer your customers can distinguish you from your competitors. And to ensure that you compare favourably, it is worth considering whether customer service training courses could benefit your business. Even in difficult economic times, customers still value service and are often prepared to pay a little more to ensure that they have product support in place and that they will be able to get advice and information should they need it.

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