If you are a manager, then there will be times in your career when you will have to tell people things that they don’t want to hear – and what you would rather not have to say. Do you envy other managers that seem to be able to have these conversations and turn them into something positive so that there is a constructive outcome with no bad feeling on either side? If so, then this online course will help you to improve your skills so that you will be able to manage those difficult conversations in a way that will make other people envy you.

The eLearning course, Difficult Conversations has just one module, but this covers a range of skills and strategies that you will be able to transfer to your working life, and which will help you to make those difficult conversations to the people who work for you. When you decide to take this eLearning course, you will learn the steps that are involved in preparing for a difficult conversation; discover how to use effective listening, body language and feedback so that you will achieve the result that you want; and explore the techniques that you may need to diffuse argumentative, aggressive or hostile behaviour.

It will take you 40 minutes to complete the Difficult Conversations eLearning course. The licence is valid for six months from the time of purchase, so you will easily be able to fit it into your busy schedule.