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Complaints Management Course

Individual cost: Price: £29.99(including 20 % tax)


Learn the importance of dealing with complaints effectively and adhering to the FSA complaint handling guidelines with this online course.

Complaints Management

Dealing with complaints is important in any business – but it’s more important to ensure that all employees involved with the process act appropriately and professionally! The quickest, cheapest and easiest way to ensure that your employees are dealing with complaints in the most professional way possible is by using an online learning course.

The course allows staff to gain an insight into how to handle complaints professionally, and also gives them an opportunity to practice dealing with real scenarios, and perhaps even with difficult customers. It’s an essential cause, so you shouldn’t delay!

This particular eLearning course builds awareness amongst employees, and helps them by providing ‘top tips’ for complaints managements. There are a number of activities involved with the course as well that allows users to implement their new knowledge.

Everyone involved with the course will learn some of the most effective techniques for dealing with complaints that can help customer retentions. They will also learn about their personal responsibilities that come under the FSA complaints handling guidelines. It also makes specific references to the ‘five stage process’ that will all become clear in due course.

The course will also look at the potential consequences of not handing a complaint properly, and the role of the Financial Services Authority and Financial Ombudsmen Service in the complaints handling process.

So if you’re looking to improve your complaints procedure by ensuring that your staff are completely ‘in the know’ about the legalities behind the complaints handling process, then this online learning course is ideal. Not only is it a definitive and effective course but it’s also accessible online, making it really easy for students to learn in their own time. That saves you time and money, and ensures maximum productivity!


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Course Details

Course Details: ELearning
Length in Minutes    40 minutes
Language    English
Number of Modules    1
Qualification None
Course Prerequisites    None
Browser Compatibility    All Browsers
Android Compatible    2.2 and higher
iPad Compatible    No
iPhone Compatible    No
PC Compatible    Yes
Licence Period    6 Months

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