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Caring for Your Customers Course

Individual cost: Price: £29.99(including 20 % tax)


Caring for your customers is a very important factor if you want them to come back to you. This course will show you how you can create and maintain good relationships with your customers.

Caring for Your Customers

Woe betide the business that doesn’t take its customer service seriously because nothing damages a reputation more quickly than being bad mouthed by dissatisfied customers who feel that they have been taken for granted and that they are not important.

Caring for Your Customers is an e-learning course that shows you how to actively establish a relationship with your customers so that they feel valued, special and understood. You will be shown ways in which you can exceed the expectations of your customers so that, not only will they come back to you, but so that they will tell everyone they know how wonderful you are so that they turn to you as well.

There are five modules to Caring for Your Customers, and they are: knowing your Customers; Greeting; Listening; Assisting; and Doing Something Extra. At the end of each module, you will be presented with a short test that will allow you to check your understanding and reinforce your learning. When you have completed the entire e-course, there is an overall test for you to complete.

Upon completion of Caring for Your Customers, you will have the knowledge and skills to greet your customers effectively face-to-face, and on the phone; use appropriate body language when dealing with customers; find out exactly what your customers need by asking the right questions; use ‘total listening’ techniques; ensure that your actions satisfy your customers’ needs; and do that something extra that exceeds your customers’ expectations.

It will take you 90 minutes to complete all five modules of Caring for Your Customers. The licence for this e-learning course is valid for six months from the date of purchase.


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Course Details

Course Details: ELearning
Length in Minutes    90 minutes
Language    English
Number of Modules    5
Qualification None
Course Prerequisites    None
Browser Compatibility    All Browsers
Android Compatible    2.2 and higher
iPad Compatible    Yes
iPhone Compatible    Yes
PC Compatible    Yes
Licence Period    6 Months

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